Frequently Asked Questions
What kinds of products do you offer?
We specialize in toys and accessories for dogs, cats, and horses — from interactive toys and cozy beds to stable gear and grooming essentials.
How can I track my order?
Absolutely! After your order ships, we’ll email you a tracking number so you can monitor progress until it arrives.
How do I contact your customer support?
You can reach us via email marcellojeter1@gmail.com or through our contact page. Our friendly support team is here to help with any questions or concerns.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal. We strive to make the checkout process as smooth as possible for your convenience.
Do you offer returns or exchanges?
Yes, we have a 14-day return policy. If for any reason you're not satisfied with your purchase, please contact us at marcellojeter1@gmail.com, and we’ll guide you through the process for returns or exchanges.
How do I stay informed about new products?
To stay up-to-date on our latest products and offers subscribe to our newsletter or follow us on social media.
Is my personal information secure?
Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure your personal information is kept safe during the checkout process.